EM Music Terms of Service

Important Notice

To use the EM Membership Service (hereinafter "the Service"), you should read and comply with the "EM Music Terms of Service" (hereinafter "this Agreement"), "EM Music License Agreement", "Privacy Policy", and other related agreements and business rules. Please read carefully and fully understand all terms, especially those limiting or exempting liability, and choose to accept or not accept based on your own free will. Terms limiting or exempting liability may be highlighted in bold.

Unless you have read and accepted all terms of this Agreement, you have no right to use the Service. Your login, viewing, downloading, posting, or use of the Service constitutes your acknowledgment that you have read and agree to be bound by this Agreement.

If you are under 18 years old, please read this Agreement under the accompaniment of your legal guardian and pay special attention to the terms for minors.

I. [Scope of Agreement]

This Agreement is entered into between you and Caoze regarding your use of the membership service. "Caoze" refers to Caoze (Shanghai) Culture & Art Communication Co., Ltd. and its related operational affiliates (hereinafter "Caoze" or "Caoze Company"). "User" refers to any person who uses the Service, hereinafter referred to as "you".

The membership service under this Agreement is a network value-added service established by Caoze within its "EM Music Service," with specific services as provided by Caoze (Shanghai) Culture & Art Communication Co., Ltd. (hereinafter "Membership Service" or "the Service").

The ownership and operational rights of the membership service belong to Caoze (Shanghai) Culture & Art Communication Co., Ltd., which has the right of interpretation of the membership service system, activities, and rules within the scope of legal provisions.

II. [User Personal Information Protection]

When applying for the Service, you need to fill in some necessary information. Please keep this information updated so Caoze can provide assistance or better serve you. If required by laws and regulations, you must provide true identity information. If the information you provide is incomplete or inaccurate, you may not be able to use the Service or may be limited during use.

Caoze and users jointly commit to personal information protection. Protecting user personal information is a fundamental principle of Caoze. Without your consent, Caoze will not disclose your personal information to any company, organization, or individual outside Caoze, except as otherwise provided by laws, regulations, and this Agreement.

Caoze (Shanghai) Culture & Art Communication Co., Ltd. has the right to disclose user information in any of the following circumstances:

1. Disclosed with user consent;
2. Disclosed to others or administrative/judicial authorities per legal provisions or requirements of administrative or judicial institutions;
3. If the user violates Chinese laws, regulations, rules, or policies, requiring disclosure to others;
4. Other circumstances where Caoze deems disclosure appropriate for serving users;
5. Other circumstances where Caoze may disclose according to law or agreement.

2.4　You understand and agree: To better serve users, Caoze (Shanghai) Culture & Art Communication Co., Ltd. may:

• Use the information you submit; the results may be inaccurate, so please exercise cautious independent judgment when using related services;
• Use your nickname, avatar, and related operation information in the Service, and display them to you and other users through Caoze services or third-party services within Caoze services.

III. [Procedure for Obtaining Membership Service]

How users obtain membership:

• Users should obtain membership through existing and future channels provided by Caoze.
• When using a specific method to obtain membership, users must read and agree to the related user agreement and usage method.

Users shall not engage in any of the following behaviors:

1. Obtaining membership for oneself or others for profit;
2. Obtaining membership through robot software, spider software, crawler software, screen-brushing software, or other automated means;
3. Obtaining membership through improper means or behaviors violating the principle of good faith;
4. Obtaining membership through means that violate relevant laws, administrative regulations, or national policies;
5. Obtaining membership through methods not designated by Caoze;
6. Obtaining membership through other cheating behaviors.

If users violate the above provisions, Caoze has the right to immediately terminate the membership service, cancel membership qualification, and restrict, freeze, or terminate the use of associated accounts. All losses caused to users or third parties shall be borne independently by the user. If the violation causes losses to Caoze, the user shall also compensate Caoze.

When submitting registration forms online, the content and personal information must be true and valid; otherwise, Caoze has the right to reject the application or revoke membership qualification without any compensation or membership fee refund. If personal information changes, users should promptly update their registered information; otherwise, the responsibility for not fully enjoying membership services shall be borne by the user. Caoze has the right to cancel membership qualification without compensation or refund.

After successfully opening membership, you can enjoy multiple exclusive privileges and services. The validity period starts from the time of service activation. You can check specific dates on the membership personal center page. Specific privileges are subject to what Caoze actually provides. Caoze may adjust membership privileges based on business development. You should stay informed of changes and understand and agree to Caoze's adjustments.

Before Caoze adjusts membership privileges, you may have already enjoyed certain membership service content or benefits. You understand and accept that adjustments may affect your existing benefits, and agree to use the adjusted privileges without requiring Caoze to bear any responsibility.

Before membership expiration, Caoze may remind you to renew. Regardless of whether Caoze reminds you, membership requires renewal to continue. If membership expires without timely renewal, Caoze will stop providing membership services.

After becoming a member, you have the right to not accept Caoze's services and may apply to cancel membership, but membership fees will not be refunded. Losses caused by Caoze's related measures are unrelated to Caoze and shall be borne by the user.

IV. [Provisions on Membership Qualification and Benefits]

• During the membership validity period, members may participate in activities organized by Caoze related to EM Music with priority over non-members and enjoy various discounts and value-added services.
• If you cancel membership or terminate qualification during the service period, membership fees will not be refunded.
• Based on copyright holder requirements, some songs downloaded during the membership period may only be played or listened to on the download terminal device and cannot be copied to other devices. Songs downloaded on non-download devices or after membership expiration cannot be played.
• Membership service period and related benefits cannot be transferred.
• If members violate this Agreement or relevant laws, Caoze has the right to restrict, suspend, cancel, or terminate rights and services at any time, or cancel membership qualification without compensation or refund if the behavior damages Caoze's or others' reputation or interests.
• Users whose membership is canceled cannot participate in Caoze-organized activities or enjoy discounts and value-added services, i.e., no longer enjoy membership rights.
• Members have the right not to participate in Caoze's activities.

V. [Member Code of Conduct]

• Ensure the authenticity of registration information. If problems arise from inaccurate registration information, Caoze is not responsible for the consequences.
• Members equally enjoy membership service rights and should comply with all rules and regulations.
• You shall not steal other users' accounts or WeChat IDs for membership registration or use. If discovered, Caoze will cancel membership without compensation or refund.
• Users must comply with this Agreement and user guidelines when using membership services. Violations affecting Caoze's reputation may result in suspension of services or cancellation of membership.
• No user shall publish or disseminate information with illegal, obscene, insulting, or personal attack content (including nicknames and signatures). If discovered, Caoze has the right to issue warnings. If users do not modify after warnings, Caoze may cancel membership without compensation or refund.
• Members shall not make commitments in Caoze's name or hold unauthorized activities. If behaviors damage Caoze's reputation or commercial interests, Caoze has the right to cancel membership and pursue legal liability.
• Users understand and agree: Caoze's services may include services authorized by legal rights holders, and therefore restrictions may be imposed on regions, time, and geographic scope, including but not limited to membership services being available only within mainland China (excluding Hong Kong, China; Macao, China; Taiwan, China). Caoze shall not be liable for users' inability to enjoy services due to the aforementioned or other reasons.

VI. [Account and Password Security]

Caoze specifically reminds you to properly safeguard your account and password. After use, you should log out securely. You shall bear responsibility for account theft or password loss due to improper safekeeping.

VII. [Membership Service Notification and Announcement Methods]

Notification and announcement forms for membership services include but are not limited to:

1. EM Music official website or client software;
2. Email;
3. Caoze's homepage announcement column;
4. Membership service section.

VIII. [User Illegal Behavior]

When using membership services, you must comply with laws and regulations and shall not engage in illegal behaviors, including but not limited to:

1. Publishing, transmitting, spreading, or storing content that endangers national security and unity, disrupts social stability, violates public order, or contains insulting, defamatory, obscene, or violent content;
2. Publishing, transmitting, spreading, or storing content that infringes on others' intellectual property, trade secrets, or other legal rights;
3. Maliciously fabricating facts or concealing truths to mislead or deceive others;
4. Publishing, transmitting, or spreading advertising and spam information;
5. Other behaviors prohibited by laws and regulations.

If you violate this section, relevant authorities may initiate proceedings, impose fines, or take other sanctions. For damages caused, you shall compensate according to law; Caoze shall not be liable.

If Caoze discovers or receives reports of violations, it has the right to independently judge and take technical measures to delete, block, or disconnect links. Caoze may also suspend or terminate services, restrict, freeze, or terminate accounts, and pursue legal liability.

If your violation causes damage to any third party, you shall bear responsibility independently; if Caoze suffers losses, you shall also compensate.

IX. [Limitation of Liability]

Users participating in activities organized by Caoze or using discounts and value-added services provided by Caoze, if suffering personal or property losses, damages, or injuries, Caoze shall not bear legal liability within the scope of legal provisions. Members may directly pursue claims against product service providers.

Members shall bear legal responsibility for all behaviors of themselves and their invited guests when participating in activities or using services.

If content or files uploaded by users infringe intellectual property rights, violate laws, or contradict social morality, Caoze will delete related files and reserve relevant evidence per the "Copyright Protection Complaint Guidelines."

You understand and agree that when using membership services, you may encounter force majeure and other risk factors causing service interruption. Force majeure refers to objective events that cannot be foreseen, overcome, or avoided, including but not limited to natural disasters (floods, earthquakes, epidemics, storms) and social events (wars, unrest, government actions). Caoze will make efforts to cooperate for timely repair but shall be exempt from liability for losses within the scope permitted by law.

Within the scope permitted by law, Caoze shall not be liable for service interruption caused by:

1. Damage from computer viruses, Trojans, or other malicious programs, or hacker attacks;
2. Failures in computer software, systems, hardware, or communication lines;
3. Improper user operation;
4. Users using membership services through unauthorized means;
5. Other circumstances beyond Caoze's control or reasonable foresight.

You understand and agree that when using membership services, you may encounter risks from network information or other users' behavior. The membership service shall not be responsible for the authenticity, applicability, or legality of any information, nor for damages caused by infringement. These risks include but are not limited to:

1. Threatening, defamatory, offensive, or illegal content from anonymous or impersonated sources;
2. Psychological, physical harm, or economic losses from being misled or deceived;
3. Other risks arising from network information or user behavior.

You understand and agree that membership services are not designed for certain specific purposes, including but not limited to nuclear facilities, military use, medical facilities, transportation and communication. Caoze shall not bear legal liability for casualties, property damage, or environmental destruction caused by software or service failures in such operations.

Caoze's right to handle illegal content does not constitute an obligation or commitment, and timely discovery of violations cannot be guaranteed.

Under no circumstances should you trust requests for loans, passwords, or other property-related network information. For property-related operations, always verify the other party's identity first and pay attention to fraud prevention reminders.

X. [Service Provided "As Is"]

You understand and agree that Caoze's services are provided on an "as is" basis under existing technology and conditions. Caoze will make best efforts to provide services and ensure continuity and security; however, it cannot foresee or prevent legal, technical, and other risks at all times.

You understand and agree: Caoze's membership services may include services authorized by legal rights holders, and therefore restrictions may be imposed on regions, time, geographic scope, and terminal devices, including but not limited to membership services being available only within mainland China (excluding Hong Kong, China; Macao, China; Taiwan, China). Caoze shall not be liable for users' inability to enjoy services.

You understand and agree: Membership services or songs included may be changed, interrupted, suspended, or terminated based on changes in laws, regulations, or regulatory policies, requirements from rights holders or copyright owners, requirements from law enforcement or judicial authorities, or complaints from third parties. Caoze shall not be liable for users' inability to enjoy services or content.

XI. [Termination of Membership Service]

Caoze may change, restrict, interrupt, suspend, or terminate membership services and content. You fully understand and accept that Caoze has the right to take measures including but not limited to temporarily or permanently removing content, stopping playback or listening, stopping downloads or caching, stopping or limiting membership services based on requirements or complaints from copyright holders, rights holders, or third parties, without prior notice or consent, and shall not be liable.

Caoze has the right to cancel your membership in any of the following circumstances and may interrupt or terminate one or more or all services without notice:

1. You are required by law to provide true information, but the personal information you provide is untrue, inconsistent with registration information, and you cannot provide reasonable proof;
2. You violate relevant laws, regulations, or this Agreement;
3. As required by law or competent authorities;
4. For security reasons or other necessary circumstances;
5. If you join membership through unauthorized means or means that violate laws, administrative regulations, national policies, or this Agreement, Caoze has the right to immediately terminate membership services and cancel membership without compensation, refund, and may terminate your account use.

XII. [Effectiveness and Changes of Agreement]

Your use of Caoze's services constitutes your acknowledgment that you have read and accepted this Agreement. Caoze has the right to modify terms when necessary. You can review the latest version on the relevant service page. After changes, if you continue to use Caoze's software or services, you are deemed to have accepted the modified agreement. If you do not accept, you should stop using Caoze's software or services.

XIII. [Terms for Minors]

If the user is under 18 years old, they are a minor and should read this Agreement and use membership services under the supervision and guidance of a guardian. Minor users should note the following, enhance safety awareness, and strengthen self-protection:

1. Strengthen personal protection awareness when filling in personal information to avoid harassment;
2. Learn to use the internet correctly under the guidance of guardians or teachers;
3. Avoid casual meetings with unfamiliar online friends or participating in social activities to prevent endangering personal safety.

Guardians and schools should provide more guidance when minors use membership services.

XIV. [Other]

• This Agreement is signed in Changning District, Shanghai, People's Republic of China.
• The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of mainland China (excluding conflict of laws).
• If any dispute arises between you and Caoze, it shall first be resolved through friendly negotiation; if negotiation fails, you agree to submit the dispute to the people's court with jurisdiction in the place where this Agreement is signed.
• The headings of all terms are for reading convenience only and have no actual meaning.
• If any term is partially invalid or unenforceable, the remaining terms shall remain valid and binding on both parties.

Caoze Company